How to reschedule the dates of your tickets

Bought tickets to see “Immersive Van Gogh” on the Phoenix Metro but don’t know what to do now that its opening date has been postponed? You’re not alone.

Janet Dillard read an article about the exhibition location announcement and postponed dates in The Arizona Republic and realized her family would not be going to the art screening experience on August 16 after all.

The article published online on June 29, when organizers announced that the opening of the much-anticipated show would be postponed from July 29 to August 26 and would take place at the Lighthouse Artspace, 4301 N. Scottsdale Road, Scottsdale. It was also at this time that they contacted existing ticket holders in three separate emails.

Dillard was one of many Republic readers who reached out to the newsroom to ask what to do with his reservations.

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How to find your new ‘Van Gogh’ tickets

Tickets for the “Immersive Van Gogh’s” subway ride in Phoenix went on sale in March, and a new batch of tickets went on sale on July 3, after the postponement was announced. According to a representative, 51,000 tickets based on the original opening date had to be rescheduled and 93,000 tickets had been purchased before the new dates were announced.

"Immersive Van Gogh" arrives at the Lighthouse Artspace in Scottsdale starting August 26.  The show features large moving projections of the work of the famous painter.

If you’re one of the 51.00 people looking to reschedule your tickets, you should have received three emails from the event. One, who announced the location and new dates, was from Mailchimp. Two were sent from the exhibition’s ticketing system, Universe.com. One informed ticket holders of the rescheduling and the second contained new tickets.

Ticket holders had three options: keep your rescheduled time slot, reschedule to another date that suits you better, or request a refund.

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Check your spam filter for Van Gogh emails

After some research, Dillard discovered that the tickets were in his daughter’s name and were sent to his daughter’s email address. Eventually, the family got their new tickets when Dillard’s daughter found the emails in her spam folder.

The email address to which you received the initial confirmation email is the same one used to send the date change communication. If you have not received the confirmation email or the rescheduled tickets, contact the ticketing department: 844-307-4644, [email protected]

"Immersive Van Gogh" arrives at the Lighthouse Artspace in Scottsdale starting August 26.  The show features large moving projections of the work of the famous painter.

An exhibition representative said that sending customer service emails is “far better because it allows us to research the customer’s order, respond faster, and create a record of the request.” . Phone lines have been busy, the representative said, as the exhibit runs simultaneously in various cities across the United States.

If you have tickets for old dates, the postponement is free

If you purchased tickets prior to the rescheduling of “Immersive Van Gogh” and cannot find any emails regarding your new rescheduled tickets, you will need your name, email address, date and time. the original booking time and your ticket type.

Enter them in the form at https://www.vangoghphx.com/postpone-reschedule.

Why “Immersive Van Gogh” was delayed

Ticketing issues and delays are not unique to Phoenix.

The start of the race in Dallas had been postponed from June 17 to August 7. According to the Dallas Morning News, 46,000 people received rescheduled tickets.

The four-month wait for where the exhibit would take place in the Phoenix subway was in part due to the painstaking process of mapping pixels on the walls of the building, co-producer Corey Ross told The Republic in May.

The one month delay for the Scottsdale event was due to venue preparation.

“Due to pandemic protocols and delays, ‘Immersive Van Gogh Phoenix’ has experienced unprecedented and prolonged delays in preparing for the new venue,” a representative told The Republic.

What is the “Immersive Van Gogh” Phoenix?

“Immersive Van Gogh” is a digital art experience that projects works such as Van Gogh’s bedrooms, sunflowers and self-portraits through cavernous rooms, giving them movement and sound. The exhibit takes about an hour to explore.

"Immersive Van Gogh" arrives at the Lighthouse Artspace in Scottsdale starting August 26.  The show features large moving projections of the work of the famous painter.

This is one of many exhibitions across the country at the moment that promise to immerse viewers into the artist’s paintings through screenings. In New York, there are two competing exhibitions at the same time – “Immersive Van Gogh” (the same as the Phoenix event) and “Van Gogh: The Immersive Experience”.

“Immersive Van Gogh” runs in Toronto and Chicago sold out. The Los Angeles event begins about a month before Scottsdale’s on July 31.

Tickets cost between $ 39.99 and $ 99.99 ($ ​​29.99 for ages 16 and under), excluding taxes and fees, which depend on the number of tickets purchased.

The Phoenix Metro exhibit shows seven sold-out dates in August and September, with availability until November 28. The representative said an end date has not been determined.

Details: From August 26. 4301 N. Scottsdale Road, Scottsdale. 844-307-4644, https://www.vangoghphx.com.

Contact the reporter at [email protected] Follow her on Twitter @kimirobin and Instagram @ReporterKiMi.

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About Bernice D. Brewer

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