The long-awaited exhibition Van Gogh: The Immersive Experience opened in Raleigh on Friday after more than a month late.
The debut of the multimedia art exhibit — and the reveal of its location — were both postponed to March due to pandemic-related shipping delays. The exhibit opened at 6420 Glenwood Ave. in the Pleasant Valley Promenade Mall
But it wasn’t known until Friday afternoon that Friday was the actual opening date – ticket holders were told earlier this week that the opening was continuing to be pushed back due to production delays, according to Fever, the entertainment company organizing the event.
“The experiment is not open yet as we are currently adding final touches and awaiting final permit inspections,” Madi Boring, a public relations spokeswoman working with Fever, told The News & Observer earlier on Friday. .
An email was sent to ticket holders later Friday announcing that the show was open. A ticketing site indicates that this weekend is sold out.
Tickets can be purchased at the door and previously purchased tickets for Friday can be refunded and exchanged due to the last-minute change, according to a spokeswoman.
Tickets are available online on the Fever website with limited availability for the remaining days of April.
Its location northwest of Raleigh was revealed just a few weeks ago, on March 31.
A photo included in an email to people who purchased tickets shows the blue-painted exterior of the space housing the exhibit. The painted artwork includes the clouds from Van Gogh‘s iconic piece “Starry Night”.
The location of the Van Gogh exhibit in Raleigh had been touted as a “surprise” since tickets went on sale to create excitement around the popular pop-up exhibit.
The Dutch painter’s work will be floodlit across numerous surfaces in the 30,000 square foot space that once housed a Fitness Connection gym.
Prior to the announcement of the location, several people contacted the N&O concerned about the legitimacy of the event since the location had been unknown for months.
Refunds and Exchanges
Refunds can be secured by contacting Fever via the Fever smartphone app or via [email protected] But refunds are only available for people who bought tickets for dates before April 22.
Refunds for tickets for the remaining dates will not be offered “because their date of purchase was not affected by the postponement”, according to a spokeswoman.
Due to the delays, ticket holders have been issued vouchers valid for two months allowing them to reschedule, which can only be done via the Fever app.
Users will not be charged for the reschedule if they select a new ticket of equal value, a spokeswoman said.
The Raleigh exhibit includes a virtual reality experience, titled ‘A Day in the Life of the Artist in Arles’, which offers a visual journey into some of Van Gogh’s best-known works, such as ‘Vincent’s Bedroom in Arles”, “The starry night”, “Wheat field with crows” and “Starry night over the Rhône”.
Bryan Weaver, who bought four tickets for himself, his wife and friends, told the N&O he’s given up on the show and will be asking for a refund.
“All four of us are tired of playing with them,” Weaver said in a phone interview. “They keep shaking people up and we have better things to do with our time than stay in limbo for something. I hope it will work for people who can go there, I was just fed up.